Frequently asked questions

Scriva is an AI medical scribe that listens to the conversation during a consultation and turns it into a structured clinical note in real time, so you can focus entirely on the patient instead of the keyboard.

Scriva is built for a wide range of healthcare professionals — from general practitioners and specialists to psychologists, physiotherapists, nurses, dentists and nutritionists — as well as clinics and larger organizations.

No. Scriva runs in your browser and works on the devices you already use. You simply sign in, start a session, and the note is ready at the end of the consultation.

Most professionals are up and running in minutes. You can create an account, run your first session and review the generated note the same day.

An AI medical scribe is software that listens to the conversation between clinician and patient and automatically turns it into clinical documentation: the visit note, history, letters and reports. Scriva is a European AI medical scribe built around the GDPR.

Scriva runs in the browser on Mac and Windows computers, tablets and smartphones. No dedicated hardware is needed: the microphone of the device you already use in clinic is enough.

You create an account, press Start session at the beginning of the visit and talk to the patient as usual. At the end Scriva proposes the structured note: you review it, edit it if needed and copy it into your practice software.

No. The interface is designed to be usable straight away, without courses. For clinics and teams we still offer guided onboarding with our team.

Yes. Scriva transcribes the conversation in real time and produces a structured note using your own words and terminology, without inventing information. You always review and approve it before saving.

Absolutely. Every note is fully editable. Scriva gives you a strong first draft and you stay in full control of the final content.

Yes, Scriva supports multiple languages and medical terminology, so the note reflects how you actually speak with your patients.

Scriva is optimised for medical terminology and real conversations, with interruptions and several speakers. The note is always a draft you check: nothing is saved without your review.

Scriva is designed to write only what comes out of the visit, and every statement in the note links back to the point in the transcript it came from, so you can verify it in one click.

Yes. You can start from the library templates (SOAP, history, first visit, follow-up, referral letter and more) or create your own, with the sections and writing style you prefer.

Yes. With Dictate you can speak notes, reports and letters: Scriva fixes punctuation and formatting and applies the chosen template.

From the same visit Scriva can prepare referral letters, reports, patient summaries, certificates and reminders, always reusing the information already captured.

Yes. You can ask Scriva, for example, which medications were mentioned or what was agreed, and get the answer with a link to the exact passage of the transcript.

Yes. Scriva tells apart the clinician, the patient and companions such as relatives or caregivers, and attributes information correctly in the note.

Yes. For GPs Scriva handles short back-to-back visits, prescriptions, test requests and letters, reducing the time spent at the computer at the end of the day.

Yes. Cardiologists, dermatologists, orthopaedists, gynaecologists, paediatricians and many other specialties use Scriva with templates built around their own discipline and report.

Yes. Scriva helps draft session notes and clinical diaries, with particular care for confidentiality: audio is not stored and data stays in the EU.

Yes. Physiotherapists, speech therapists, osteopaths, nurses and dietitians use Scriva for assessments, treatment plans and follow-up notes.

Yes. The Enterprise plan adds central user management, shared templates, roles and a single invoice for the whole organisation.

Yes. Scriva integrates with Google Meet, Zoom and Microsoft Teams, so you can document remote visits too.

Yes. When you connect Google Calendar, Scriva prepares a session in advance for every appointment of the day.

You can copy the note in one click, section by section or in full, and paste it into any practice software or electronic health record. For organisations we scope direct integrations on the Enterprise plan.

Yes. Letters, reports and summaries can be copied, downloaded or sent to the patient in the format you prefer.

No. Transcription happens in real time and no audio recording is retained by Scriva. The transcript and your notes stay available in your account until you delete them.

Scriva is developed with privacy by design to meet GDPR requirements, and offers a Data Processing Agreement under Art. 28 GDPR. Your data is stored on secure servers within the EU.

No. Neither Scriva nor third parties use your data to train models or for any purpose beyond providing the service. You can delete transcriptions and notes at any time.

Yes. It is good practice, and in many settings a legal requirement, to inform the patient and obtain consent before starting the session. We provide a ready-to-use notice text.

Data is hosted on servers located in the European Union, encrypted both in transit and at rest.

Yes. Scriva acts as data processor and provides a data processing agreement (DPA) under Article 28 of the GDPR.

Yes. You can delete individual sessions, notes and transcripts at any time, or request full deletion of your account.

Scriva is a documentation support tool: it does not make diagnoses or clinical decisions, and the clinician always remains responsible for the final note. We follow the AI Act as it evolves and update our processes accordingly.

Yes. Scriva was born in Italy, writes in Italian with Italian clinical terminology and complies with the GDPR and the guidance of the Italian Data Protection Authority (Garante).

Yes. Scriva is available to clinicians in Switzerland, including Italian-speaking Ticino, with data hosted in Europe. For organisations with specific data residency requirements, the Enterprise plan allows dedicated arrangements.

Yes. Healthcare professionals in San Marino can use Scriva in Italian with the same privacy safeguards offered in the rest of Europe.

Yes. Scriva writes in British English and data is processed in line with the GDPR and the UK GDPR.

Yes. Ireland and Malta are part of the EU: Scriva works in English with data hosted in the European Union.

Yes. Scriva is available across the European Union. The site and interface are available in Italian, English, French, Spanish, German and Portuguese, and transcription works in all six.

With a European scribe, health data stays in the EU under GDPR jurisdiction, and the product is built around European languages, documents and clinical habits rather than American ones.

Yes. You can start a free trial and experience how Scriva works in your real workflow before committing to a plan.

Yes. There are no long-term commitments — you can change or cancel your plan whenever you need.

Scriva has a single Business plan billed monthly or annually, plus a custom Enterprise plan for clinics and teams. Current prices are on the Pricing page.

No. The 14-day trial needs no card: the subscription only starts if you add a payment method, never automatically.

Yes. We issue a proper VAT invoice addressed to the clinician or the organisation, with the VAT number and billing details provided at subscription.

Multiple clinicians under one organisation, shared templates, roles and permissions, dedicated integrations, agreed data residency and a dedicated contact.